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Customer Service Policies
Privacy:
This site is owned and operated by The Stephan Company.
We only collect information entered into our shopping cart by our on-line customers. We do not attempt to collect personal information from our website users in any other way.
We collect the following information in our shopping cart:
Customer name
E-mail address and phone number
Shipping and billing address
Credit card information
Items purchased, sales tax and shipping charges
Any optional feedback and comments
you may wish to provide
We use your e-mail address to keep you informed on the status of your order. We request your phone number in case we encounter problems processing your order - we will not normally call you. Your feedback and comments are optional. All other information collected is needed to process your shopping transaction.
We use a temporary cookie stored on your computer to accumulate the contents of your shopping cart. This cookie is removed from your computer when you checkout or terminate your on-line session. We do not attempt to permanently store any information on your computer system.
Your credit card and other personal information is stored in a secure location until your transaction is completed. This information is then removed.
We do offer you the option to save your personal information. This will save you time next time you shop with us. However, this is an option only, and is not required to purchase from our on-line store.
We consider all information provided to us by our customers to be both private and confidential. We will not provide this information to third parties without your expressed permission.
We will however, cooperate fully with Law Enforcement, US Government, or similar agencies who can demonstrate a clear legal requirement on our part to disclose information.
This Privacy Policy has been in effect since April 1, 2007. Any future changes to this policy will be posted on this web page under the heading "Privacy".
Shipping & Handling:
We normally ship within 2 business days of receiving your order.
We are currently able to ship to all street addresses in the US.
All orders are shipped via UPS. UPS is unable to deliver to P.O. boxes. We are therefore unable to accept orders to P.O. boxes.
Our shipping rates are as follows:
Orders up to $50.00 - $6.50.
Orders $50.01 to $100.00 - $8.00.
Orders $100.01 to $200.00 - $9.50.
Orders $200.01 to $299.99 - $14.00.
C.O.D. Orders add $7.50 to the above rates.
Orders $300.00 and over ship free.
All orders are shipped from Fort Lauderdale, FL 33309. Please visit the UPS web site at http://wwwapps.ups.com for transit times to your location.
Sales Tax:
We are required by law to collect sales tax on orders shipped to Florida. Sales tax will not be charged on orders shipped to other US locations.
General:
We want you to be happy with our products, and with the experience of shopping with us on-line. If you should experience a problem, please let us know, and we will work with you to resolve the problem to your satisfaction.
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